Q:How to use FlashCat Speed?
Click connect button in the main screen to use FlashCat Speed. If Android system show a dialog to request a connection permission, click OK or Accept to continue.
Q:How long can I use FlashCat Speed for each connection?
As long as you can. We don't set time or traffic limition on each connection
Q:Why can't I use internet after connection established?
Fist of all, check your network connection. Then make sure you've disabled battery optimization for FlashCat Speed in Android's battery setting (which means enable background activity for FlashCat Speed). If you enable Smart Proxy, you also need to make sure all the apps you need to proxy is checked in Smart Proxy setting.
Q:How to disable battery optimization for FlashCat Speed?
In most Android devices, open Android's Setting-->Battery-->Battery optimization, select "All apps" in the
dropdown menu, find FlashCat Speed and set it to "Don't optimize".
In HuaWei devices, open Android's Setting-->Battery-->Launch, find FlashCat Speed in the app list, switch off to
"Manage manually", enable "Auto-launch" and "Run in background".
Or you can find battery setting in "Protected Apps".
In Samsung devices, open Android's Setting-->Battery-->App Power Saving-->Details, find FlashCat Speed in the app
list and disabled it.
In other devices, you may find it in Setting-->Battery as "Background activity" or "Protected apps".
Q:What is Smart Proxy
On Android 5.0 or above, you can only eanble some of the apps to use FlashCat Speed to proxy traffic, and all the other apps use local network. For example, if Facebook and Skype are blocked in your country, make them checked in Smart Proxy. After the VPN connection is established, only Facebook and Skype's traffic go through VPN, and all your other apps will perform as good as usual.
Q:When I try to connect, Android system request a permission, but I can not accept it, why?
You may be running some app which changes the screen color or opens a floating window. Android's security system prevent VPN to be running under these cases. You need close this kind of app temporarily to continue.
Q:Cannot connect & Troubleshooting.
Here are some quick steps that may help you troubleshoot the connection issues:
1、Check if your Internet Connection is working(Wi-Fi or Mobile Network).
2、Go back to the home page and try a different VPN Server.
3、We support multiple protocols,you can switch the protocol mode and try again.
4、Reboot your phone and retry the connection. if the error still exists,please report to us via rongkunsu0848@163.com
Q:Why is my connection slow?
When you are using FlashCat Speed,all your internet traffic is being routed to our server through an encrypted tunnel and also send back to you through our server, it will lose a small amount of internet speed.lf there's a noticeable slowdown, please check if your internet connection is working and try another server.
Q:Why am I still not a pro member as it should be?
If you are using FlashCat Speed on mobile device,please click the restore purchase button,as there are always
delays while data transferring.
If you buy a premium plan on our website,please refresh my account page and if the problem stillexists,send
us a copy of the receipt or order ID page via rongkunsu0848@163.com,
we will investigate this right
away
Q:Other problems
Please feel free to let us know through feedback if you have any other problems.